1. Introduction
Arctic Glass Ltd values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or interact with us.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following personal data:
- Contact details: name, email address, phone number.
- Business information: company name, enquiry details.
- Technical data: IP address, browser type, operating system, cookies, and usage data.
- Transaction data: records of purchases, invoices, and payment details (processed securely via third-party providers).
3. How We Use Your Information
We use your personal data to:
- Respond to enquiries and provide quotations.
- Process orders and deliver products.
- Manage customer accounts and communications.
- Improve our website and services.
- Comply with legal and regulatory obligations.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Contractual necessity – to fulfil orders and provide services.
- Legitimate interests – to improve services and maintain business relationships.
- Legal obligations – to comply with tax, accounting, and regulatory requirements.
- Consent – for marketing communications (you may withdraw at any time).
5. Sharing Your Information
We do not sell your personal data. We may share it with:
- Trusted service providers (e.g., payment processors, delivery companies).
- Professional advisers (e.g., accountants, legal consultants).
- Regulatory authorities when required by law.
6. Data Retention
We retain personal data only as long as necessary:
- Customer records: up to 6 years (for legal and tax purposes).
- Marketing data: until you withdraw consent.
- Website analytics: typically 12–24 months.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate data.
- Request deletion of your data (“right to be forgotten”).
- Restrict or object to processing.
- Data portability (transfer of your data to another provider).
To exercise these rights, contact us at: info@arcticglass.co.uk
8. Cookies
Our website uses cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
Arctic Glass Ltd Turners Hill Rd Crawley Down Crawley West Sussex RH10 4HQ Email: info@arcticglass.co.uk Phone: 01342 717869
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): http://www.ico.org.uk.